Q.What is ammado?
A.
ammado is the global community of people who care. We connect nonprofits, socially responsible companies and engaged individuals in a unique, interactive environment. We harness the power of the Internet to accelerate communication, awareness and fundraising. The ammado community will generate inspirational stories and create real heroes.
Q.Who can join?
A.
Nonprofits (charities, sports clubs and alumni networks), socially engaged individuals and socially responsible companies are all welcome to join ammado.
Q.Why should individuals join ammado?
A.
ammado is the first truly global network of people, nonprofits and companies. ammado is free for individuals to join. On ammado, you can:
- Create your own profile to tell your story.
- Meet like-minded people and nonprofits from all over the world.
- Help your favourite nonprofits spread their message across the Web.
- Show your support for your favourite nonprofits with your ammado giving circle.
Q.Why should nonprofits join ammado?
A.
ammado offers nonprofits the tools needed to tell their story - for free. Nonprofits on ammado have full editorial control of their content. Additionally, any content that nonprofits create on ammado can be spread all over the Web by the nonprofits or their supporters.
Q.Why should companies join ammado?
A.
ammado offers companies a platform to show their support for nonprofits and the third sector as a whole. ammado provides an environment that enables companies to communicate and engage with their stakeholders in an authentic and relevant way through forming meaningful communities.
Q.My company is interested in joining ammado, how can we do this?
A.
Please contact us at support@ammado for information on how to join ammado as a company.
Q.How do I invite individuals and nonprofits to join ammado?
A.
Log in and click Invite People or Invite Nonprofits. On the form that displays, enter the email addresses of the members or nonprofits you wish to invite. If the member or nonprofit is already an ammado member, the invitation will not be sent to it again.
Q.What is a nonprofit on ammado?
Q.How do I send private messages to my friends?
A.
Click Messages to view all your messages. To send a message, click Send Message, choose your recipients, type your message and click Send Message.
Q.Can I keep my profile private?
A.
You have full control over your public profile. You can even control most elements of your public profile page separately, including who can view your friends, your nonprofits, your comments, your photos, your videos and your ammado giving circle. To set your profile privacy, click Settings and click Privacy Settings. You can change the privacy settings by selecting and deselecting the checkboxes and radio buttons. Click Save before returning to your profile.
Q.How do I find my favourite nonprofit or company on ammado?
A.
Click nonprofits or companies to search nonprofits or companies respectively by where they are based, by category or by name. You can also search by nonprofit keywords or company keywords. When you find your nonprofit or company, click its avatar or name to go to its page.
Q.How do I find people on ammado?
A.
Click people to search ammado members by their name, where they live, their age or gender. When you find the member you are looking for, click its picture or name to go to its page.
Q.How do I check my unread messages?
A.
Click Messages to display all your messages. Your latest messages display at the top of the list and all unread messages display a "New" flag.
Q.I receive an error when I upload a profile picture... what is wrong?
A.
Ensure the image is in a format ammado accepts (GIF, JPEG, BMP and PNG). Next check that the filename is simple, short and has no spaces or special characters. For example, "holiday.jpg" should work. The image must be less than 3 MB. If the image is corrupted, try re-saving it and upload your newly re-saved image.
Q.How can I promote my favourite ammado nonprofits?
A.
You can promote your favourite nonprofits on websites and blogs such as blogger, MySpace, Facebook and netvibes. ammado provides a direct link to each nonprofit profile and you can place it on many sites. On each nonprofit profile page, Promote this Profile allows both individuals and organizations to promote nonprofits on external sites.
Q.What is the "ammado Giving" app for Facebook and how do I use it to promote my nonprofit or fundraiser?
A.
The "ammado Giving" app is the best way to accept donations on Facebook pages without leaving Facebook. Donors can comment and share their donations with their friends making this app a great way to raise funds. To get the app, visit any nonprofit or fundraiser profile page, click Promote Cause and then click ammado Giving on Facebook and follow the instructions. Alternatively, you can visit www.facebook.com/givenow.
Q.How do I remove the Facebook feature?
A.
Click Applications on the left navigation in Facebook. Click the "X" button beside the relevant application to remove it from your account.
Q.Can I include more than one nonprofit on my Facebook profile?
A.
Not yet, but we are working on a version that will enable members and organizations to support as many nonprofits as they wish.
Q.If I am not logged in, what can I do on ammado?
A.
You can still browse member, nonprofit and company profiles but not interact with them. For example, you cannot leave comments without logging in. The information you can access on profiles will differ according to those profiles' privacy settings. You can still donate and sign petitions on ammado without being logged in.
Q.If I am not logged in, can I still promote my favourite nonprofit?
A.
Yes. Follow these steps:
- Search for your favourite nonprofit profile and click Promote our profile.
- Select either the Flash or non-Flash version of the sticker.
- Click Get Widget. A separate box, the Widgetbox, opens.
- In the Widgetbox, you can add the ammado widget to a number of sites. Simply click the icon of the desired site and click Add Widget. Alternatively you can click embed code to embed the code.
Q.How do I advertise on www.ammado.com?
A.
Contact us at support@ammado.com.
Q.How do I delete my ammado account?
A.
If you want to delete your ammado account, email support@ammado.com with the heading "Account Delete". You must use the email address which you used to sign up in order for the request to be processed. Deleting your ammado profile will result in all your content (photos, comments, videos and so forth) being permanently deleted from our system.
Q.How can I create an Outlook contact file?
A.
To create an Outlook contact file, follow these steps;
- Open Outlook and click File > Import and Export
- When the wizard opens, select Export to a file and click Next
- Select Comma Separated Values (Windows) and click Next
- Select the Contacts folder and click Next
- Save the file and click Next
- Confirm the export making sure the checkbox next to Export... is checked and click Finish
Q.How do I import email addresses from my email application?
A.
You can import email addresses to invite people to join you on ammado or to send vouchers to a large number of people.
To import email addresses, you must first create a contacts file (read the
How can I create an Outlook contact file? answer on how to do this from Outlook). Once you have created a contacts file, follow these steps:
- Click the Browse button (on the invitation form for example) and select the CSV file
- The file location should display in the Contacts file field on the invitation form
- Finally, click the Import button to add the email addresses
Q.How do I create an ammado account?
A.
Go to www.ammado.com and click Join Now. You can either sign up as a member or organization. Choosing either option brings you to the relevant sign up page. Complete the details, click Submit and your account is created. You are sent an email to confirm your account. Upon confirmation, your profile is activated!
Q.How do I accept an invitation to ammado?
A.
Click the link in your email invitation (or copy and paste the link into your browser's address bar). This opens an ammado sign-up page. Once you click Submit, your profile is activated! However, if you enter a different email address in your signup form to the email address that contains the invitation to ammado, you will be asked to confirm your email address.
Q.I cannot create an account - what is wrong?
A.
Send an email to support@ammado.com, including any details of error messages you received.
Q.How much does it cost to join ammado?
A.
ammado is free for nonprofits and individuals to join!
Q.I cannot log in to my account - what do I do?
A.
Ensure you are logging in with the correct email address and password. (If you have forgotten your email address or password, skip to the next question!) Try clearing your browser's cookies and temporary Internet files and log in again. Alternatively, contact support@ammado.com.
Q.I forgot my password. Can you help me find it?
A.
Security and privacy are very important to us so we do not store passwords. However, we can reset your password if you forget it. Click Forgot password? and follow the instructions. Once you enter the email address for your account, we will email a new password.
Q.How do I change my password?
A.
Log in and click Settings. On the Account Settings page, enter your old password, enter your new password, confirm your new password and click Change Password.
Q.How do I change my email address?
A.
Log in and click Settings. On the Account Settings page, enter your new email address and click Change Email. You will receive an email to this new email address to confirm the change.
Q.If our nonprofit organization is already listed on ammado, how can we sign up?
A.
You can sign up as normal even if your nonprofit is already listed on ammado. You do this by entering your nonprofit registration number in the nonprofit signup form (such as your EIN in the United States). Alternatively, you can click your nonprofit's name to access your ammado "details" page and then click "create and manage this nonprofit's profile". You will be asked to provide some information to create a profile. Creating a profile will allow you to unlock further donations facilities such as adding bank accounts for electronic fund transfers, as well as allowing you to view and filter donation statements and view your payment history.
Q.Our nonprofit signed up on ammado. Why is our profile not publicly visible?
A.
Your nonprofit profile is not publicly visible on ammado until it has been approved and you have confirmed your email address. We must ensure that every nonprofit on ammado is a real nonprofit organization, so our community management team verifies that all nonprofits are who they say they are and that they adhere to our Nonprofit Recognition Policy. This approval process should not take more than 48 hours.
Q.What do I see when I log in to our organization profile?
A.
You are brought to your My ammado page. This is your private profile, which only you can edit.
Q.I represent a nonprofit - what is on My ammado profile page?
A.
Your My ammado page contains a comprehensive profile for your nonprofit including:
- A banner with your name, nonprofit logo, alias (optional) and mission statement.
- A Nonprofit Overview, which you can edit.
- A News and Articles section, where you can upload articles and news items.
- A Communities section, displaying the latest communities you have created or joined. If you create a community, you are the moderator of that community.
- A Petitions section, displaying the latest petitions you have created and published.
- A Photo Albums section, displaying your latest photo albums.
- A Videos section, displaying your latest videos.
- A Promote your Profile button to promote your ammado profile.
- A Related Nonprofits section, displaying the latest nonprofits with which you have formed a relationship on ammado.
- A Related Companies section, displaying the latest companies you have formed a relationship with on ammado.
- A Friends section, displaying the latest individuals who have added your nonprofit to their profiles.
- A Comments section, displaying comments that other members have left for you. You can also leave comments on your own profile.
- A Contact Details section, where you can add your nonprofit's address, telephone number, website address, fax number and so forth.
- A "What's New" area, detailing any new items on which you should take action, such as new comments to approve, new membership requests to join your private communities and so forth.
- And much more...
Q.How do donors know if our nonprofit organization is registered as 501(c)(3) compliant?
A.
If your organization is listed by the IRS as being 501(c)(3) compliant, ammado will display a badge where ever we display your nonprofit name and logo. For example, we display the badge in search results for nonprofits, in our Giving Widget, in our activity updates, on nonprofit profile and details pages and so forth. The 501(c)(3) badge allows donors to clearly view if their donation may, for example, be eligible for a tax deduction.
Q.How is the 501(c)(3) badge displayed?
A.
Donors will like to know if they are donating to a registered nonprofit. The 501(c)(3) badge provides this assurance and will display beside your avatar, together with your EIN (registration number) and text confirming that your organization is registered.
Q.Why does the 501(c)(3) badge not display for our nonprofit organization?
A.
Some organizations may have to directly apply for the 501(c)(3) badge whilst others may automatically receive the badge. This is not a reflection on the organization but rather depends on how the nonprofit information is added to ammado. If you currently own a nonprofit profile on ammado, you can apply for the badge. Simply log in and click the request badge option from the right side of your profile page. Once ammado reviews the request, we can send you a PIN to get the badge.
Q.Can the 501(c)(3) badge be revoked?
A.
The 501(c)(3) badge can be revoked by the IRS - for example, if the organization does not fulfill the registration authority requirements any more. If this happens, ammado will likewise no longer display the badge until such time as the IRS re-instates the registration status. The revocation or re-instatement of the 501(c)(3) badge will not be instantaneous with the update from the IRS but will take place some time afterwards.
Q.I represent a company, what is on My ammado profile page?
A.
Your My ammado page contains a comprehensive profile for your company including:
- A banner with your name, company logo, alias (optional) and mission statement.
- A Company Overview, which you can edit.
- A News and Articles section, where you can upload articles and news items.
- A Communities section, displaying the latest communities you have created or joined. If you create a community you are moderator of that community.
- A Photo Albums section, displaying your latest photo albums.
- A Video section, displaying your latest videos.
- A Related Nonprofits section, displaying the latest nonprofits you have formed a relationship with on ammado.
- A Related Companies section, displaying the latest companies you have formed a relationship with on ammado.
- A Contacts section, displaying the latest individuals who have added your company to their profiles.
- A Comments section, displaying comments that other members have left for you. You can also leave comments on your own profile.
- A Contact Details section, where you can add your company's address, telephone number, website address, fax number and so forth.
- A "What's New" area, detailing any new items on which you should take action, such as new comments to approve, new membership requests to join your private communities and so forth.
- And much more...
Q.Our organization has many branches and other organizations - both nonprofits and companies - that we want to communicate with on ammado and display on our profile page. How do we do this?
A.
You can request any nonprofit or company on ammado to become a "related nonprofit" or "related company". You browse to its profile page and click Add to Related Nonprofits or Add to Related Companies. A request is sent to that organization and, once approved, that organization displays in the relevant related section on your My ammado page. Likewise, your organization displays as a related nonprofit or related company on its profile page.
Q.How do I accept or refuse a "related nonprofit" or "related company" request on ammado?
A.
Related nonprofit or company requests display in either the Related Nonprofits or the Related Companies Requests area on your My ammado page. Check the checkbox of any nonprofits or companies you wish to accept or refuse and click the Accept or Refuse buttons.
Q.How do I upload our organization's logo?
A.
Log in and go to your My ammado page. Click Edit on your organization strip to place the strip in edit mode. Click Upload Logo, browse to your logo and click Upload. In the dialog box that displays, choose the portion of the image you wish to display as your mini-avatar. (This displays beside comments and in Nonprofits and Companies Lists.) Click Save to save the full picture as your profile picture and the smaller portion of the image as your avatar on the site.
Q.How does ammado help us to promote our nonprofit?
A.
Clicking Promote your Profile directs you to a separate page that displays a preview of your nonprofit sticker that you can place on websites or blogs. You can select the orientation of the sticker and whether you wish a Flash or non-Flash version. Click Get Widget. The Widgetbox provides the list of where you want to add the ammado sticker. Simply click the icon of the desired site and click Add Widget. Alternatively you can embed the sticker in your own site by clicking Embed Code.
Q.I represent a nonprofit - how do I create a petition?
A.
Click Petitions and then Add Petition. Enter the petition details in the relevant fields and click Next. Select what information you wish to collect for the petition in the second page. You can choose to close the petition manually or automatically, and you can choose a target number of signatures - a "signature goal". When you complete your petition, click Publish to make your petition available for signing.
Q.How does ammado help us to promote our petitions?
A.
When you create a petition, all your friends on ammado are sent a link to the petition in their Activity Feed section.
Q.Can I delete signatures from a petition?
A.
Yes - click Petitions to display a list of all your petitions. Click View under the number of signatures to display all the signatures. To delete a signature, click the relevant signature's delete icon. A confirmation message displays and you click Yes to delete the signature or No to leave it. If you delete a signature, we cannot retrieve it.
Q.What do I see when I log in?
A.
When you log in as an individual, you are brought to your snapshot page, which updates you on what is new in your ammado network, including new comments, friend requests and what your ammado friends, nonprofits and companies have been doing. It also displays your most active nonprofits, companies and communities.
Q.What is on My ammado page?
A.
Your My ammado page displays only to you. There is a public version of your profile similar to your My ammado page but you choose what elements, if any, display to the public or to your friends. On your private my ammado page, you will see:
- Your ammado passport, which includes your picture, country and gender.
- Your Status Message area, where you can tell your friends what you are doing.
- Your About Me section, where you can add your description.
- Your My Interests" section, where you can describe your interests.
- Your "My Photo Albums section, where you can upload and store photos.
- Your Videos section, which allows you to upload videos from YouTube.
- Your My Nonprofits section, displaying nonprofits with whom you have formed a friendship on ammado.
- Your My Companies section, displaying companies with whom you have formed a friendship on ammado.
- Your My Friends section, displaying members with whom you have formed a friendship on ammado.
- Your Comments area, where you view comments that other members have left for you. (You can leave comments on your own profile).
- Your Communities section, displaying the latest communities you have created or joined. If you create a community, you are the moderator of that community.
- A New area, detailing any new items on which you should take action, such as new comments to approve, new membership requests to join your private communities and so forth.
- And much more...
Q.How do I upload my profile picture?
A.
Log in and click Edit on your ammado passport. Click Upload Image and browse to the relevant image. Click Upload. The image displays in the dialog box to allow you to choose the portion of the image you wish to display on your profile and on the site. Click Save to save this picture or Cancel to disregard any changes.
Q.How do I change my profile information?
A.
Log in to your my ammado page and click the Edit links for each section. Click Save to save any changes or Cancel to disregard them.
Q.What is my activity feed?
A.
Your activity feed provides you with a history of what your friends, nonprofits and companies are doing on ammado. Click Activity Feed to view your friends' latest activities. You can filter which activities display using the Activity Feed Options section.
Q.How do I add my favourite organization to my profile page on ammado?
A.
Click Add to My Nonprofits on a nonprofit's page or Add to My Companies on a company's page. The organization displays in either your My Nonprofits list or your My Companies list and you instantly display as a friend of that organization.
Q.How do I add friends on ammado?
A.
When logged in, you can request any other member to be your friend. Browse to the member profile page you wish to add as a friend and click Add to Friends to generate a friend request. When the request is accepted, the member instantly displays in your My Friends area on your my ammado page. Please note that only individual members (and not organizations) can add other individual members as friends.
Q.How do I accept or refuse a friend request on ammado?
A.
When a member requests you to be a friend, you will receive an email and a notification on your My ammado page. Click the link in the email or click the friend request link on your My ammado page. Check the checkbox of the members you wish to accept as friends; they display in your My Friends list. If you refuse the friend request, the member will no longer display in the Friend Requests area.
Q.How do I add photos to my profile page?
A.
Click Photo Albums and then Add Photos. Follow the instructions to add as many photos as you like. If you prefer, you can switch to the basic uploader, which allows you to upload five photos at a time. In either method, you must select an existing photo album or create a new album to upload your photos to. You create a new album by entering a name in the "Enter new album name" field. To put the photos in an existing album, click the drop-down button and select an album. Click Browse to select your photos and Upload to save the photos to your profile.
Q.How do I delete photos from my profile?
A.
Click photo albums on the left of your my ammado page and select all photo albums. Select the album the photo is in and click the delete icon in the corner of that photo. A confirmation message displays and you click Yes to remove the photo or No to leave it. If you delete a photo, we cannot retrieve it.
Q.How can I view all my friends' photo albums?
A.
Click Photo Albums and then Friends' Photo Albums. All your friends' photo albums display if your friends' privacy options to allow you to view them.
Q.How do I add videos to my profile?
A.
Click Videos and then Add Video. You can add videos from YouTube by simply copying the video link from the site into the field and clicking Add. Once your video preview displays, you must add a title to the video. When you click Save, your video is added to your profile. (Your friends will receive an activity feed notification about your new video.)
Q.How do I watch a video on ammado?
A.
Go to the video section on any profile page or the Video Pool section in a community. Click any video image to access that video or click View All to display all the videos of that profile or community. Once you have a view of your desired video, click Play.
Q.How do I create a community?
A.
Click Create Community on the member's profile > communities page. A form displays, asking you to complete the details of your new community. Choose a community type (Private or Public) and a community category. Click Create. Your community is now set up and displays on your My ammado page.
Q.What is the difference between a Private Community and a Public Community?
A.
Public and Private Communities share common features such as containing members, conversations, image pools and so forth. The main differences lie in their visibility and the way in which members can join them. A Public Community is one that anybody can join and all its conversations and members are publicly viewable. A Private Community is one that everybody can apply to join. Until the moderator, or owner, of the community accepts a membership request, only the accepted members of the Private Community can view the other members, read and add conversations and view and upload images, videos and documents. Please note that private communities display limited information to non-members such as the description of the community and the date it was created.
Q.How do I join a community?
A.
On the Communities home page, you can search communities by category, by who created the community or by name. You can also view your friends' communities. When you find a community you are interested in, click the avatar or community name to go to that community. On each public community page, click Join Community to instantly join that community. If the community you wish to join is a Private Community, click Request Membership to send a membership request to the moderator of that community. You become a member only when the moderator accepts your request.
Q.How do I begin a conversation?
A.
As a member of a community, you can begin a conversation in that community. Click Conversations and then Add Conversation. Enter the subject and the first post of your conversation in the spaces provided. Click Post Conversation to save your conversation and publish it.
Q.How do I add images to a community?
A.
As a member of a community, you can add photos to the community image pool, which is a collection of images from all members of a particular community. To add an image, click Image Pool and then Add Images. Click Browse to select the images you wish to add. Click Upload to add the images.
Q.How do I add a video to a community?
A.
As a member of a community, you can add videos to the community video pool, which is a collection of videos from all members of a particular community. To add a video to a community, click Video Pool and then Add Video. You can add videos from YouTube by simply copying the video link from the site into the field provided. Click Add to upload the video.
Q.How do I create a poll in a community?
A.
Only the moderator of the community can create a poll. Click Polls and then Create Poll. Complete the required fields and click Publish. The members of your community are invited to partake in the poll.
Q.How do I delete a poll?
A.
Only the moderator of a community can delete a poll. Click Polls and then All Polls. Find the poll that you want to delete and click its delete icon. A confirmation message displays and you click Yes to remove the poll or No to leave it. If you delete a poll, we cannot retrieve it.
Q.How do I delete a community?
A.
Only the moderator of a community can delete that community. In the "community settings" section you will see a Remove Community link. Click the link and then click Yes to remove the community or No to keep it. If you delete a community, you will lose all images, conversations and memberships associated with that community. We cannot retrieve deleted communities.
Q.How can I contact the members of my community?
A.
Only the moderator of a community can contact all community members. You can contact all your community members by sending them a private message or broadcast message. As a moderator, click Broadcast Message. Simply enter a subject and a message. When you click Send Message, the message is sent to the community members.
Q.How do I opt out of receiving messages from my community?
A.
Upon joining a community, you can receive messages from that community. To change your messaging preference, click My Settings and select No in the "Allow Community Moderator to send me broadcast messages" section.
Q.How do I add documents to a document library?
A.
Only a community moderator can add documents to the community document library. Click Document Library and then Add Document. Click Browse to add a document or enter a URL to add a link to a file. You must provide your document or link with a title, which you can type in the Title field. There is also a Description field, allowing you to add a caption to your file. Click Upload.
Q.What type of documents can I, as a community moderator, upload to the document library?
A.
You can add a link to a document or you can upload the following file types: Microsoft Word (.doc, .docx), Rich Text (.rtf), Adobe PDF (.pdf), HTML files, plain text (.txt); Presentations: Microsoft PowerPoint (.ppt, .pptx, .pps, .ppsx); and Spreadsheets: Comma Separated Value (.csv), Microsoft Excel (.xls, xlsx).
Q.What is the maximum size of a document that I can add to a document library?
A.
Files must not exceed 5MBs.
Q.What is the maximum total storage size of a document library?
A.
There is no limit on the number of files or the total storage size of the document library in each community.
Q.How do I invite other members to become moderators?
A.
Existing moderators can invite other members to become moderators by clicking members then selecting the Invite Moderator option. The member will receive an email message with a link to ammado where they can accept or decline the invitation to moderate the community.
Q.How do I have a moderator removed?
A.
Moderators can remove themselves from the list of moderators by clicking the Stop Moderating button. If the moderator is unwilling to be removed, please contact support@ammado.com. Precedence will be given to the community creator in the event of a dispute.
Q.Why can't I remove myself as a moderator?
A.
Communities require at least one moderator. If you are the only moderator, you cannot remove yourself from the list of moderators. However, you can appoint another moderator and then remove yourself.
Q.How can I validate the members of my communities?
A.
All ammado members can create a private community where you, as the moderator, can control who becomes a member. If you need additional information about an ammado member in order to validate them, you can send a request to support@ammado.com requesting the ability to view the email addresses of those requesting to join your private community. Once approved, a new option (checkbox) displays on the "Create Community" page when the "Private" community option is selected. If checked, members must agree to share their email address to the community moderators in order to join that community.
Q.
What are fundraisers?
A.
Fundraisers are communities that can raise funds for any given cause. You can choose a cause that distributes donations to one or many nonprofits registered with ammado.
Q.
How do I start fundraising on ammado?
A.
Log in and click the Start Fundraising option on your snapshot page, community pages and other pages. The create fundraiser page displays that allows you to choose which community you wish to use for your fundraiser. Don't worry if you do not have a community - one will be created automatically for you. You then select who you wish to fundraise for and set a target amount and date for your fundraiser (if you wish). Within seconds, your fundraiser is active and can receive donations.
Q.
Who can start fundraising on ammado?
A.
Any member, nonprofit or company on ammado can start fundraising in communities they moderate.
Q.
How can I change the beneficiaries in a fundraiser?
A.
The nonprofits you choose to receive donations in your fundraiser are called "beneficiaries". You can change them when you begin fundraising and anytime after that without the need to stop fundraising. To edit the beneficiaries in a fundraiser, click Edit on the fundraising page. Once you have edited the beneficiaries click Save. The new donations will be forwarded to the new beneficiaries.
Q.
When are the funds raised through a fundraiser credited to the beneficiaries?
A.
All funds raised through fundraisers are credited immediately to the beneficiaries' accounts on ammado. There is no intermediate holding account for a fundraiser.
Q.
What happens when the target date or amount is reached in a fundraiser?
A.
The fundraiser remains active and people can still donate to this community until the moderator decides to stop fundraising.
Q.
What happens when a beneficiary in a fundraiser cannot receive donations anymore?
A.
When a beneficiary cannot receive donations anymore, it is removed from the beneficiaries list and fundraising continues in the community. If this is the last beneficiary in the community, the fundraising is automatically stopped and an email is sent to the community moderators. The moderators in this case must add other beneficiaries to the community to restart fundraising.
Q.
Can I stop/restart fundraising in my community?
A.
If you wish to stop fundraising in your community, you can do so by clicking Stop Fundraising on the fundraiser profile page. You can also restart the latest fundraising activity by clicking the Restart link for this fundraising activity in the Fundraising History page. The progress bar with the percentage raised, target amount and target date will be preserved when you restart a fundraising activity.
Q.
Do fundraisers have a fundraising statement?
A.
Yes, fundraisers have a fundraising statement. The statement shows the name of the donor, the date when the donation was made, the reference number, the amount donated, the comment (if any) and the status of the donation (pending - funds not transferred yet, green tick - funds have been transferred). The fundraising statement is accessible only by the moderators of the community.
Q.
Can I claim tax back when I donate to a fundraiser?
A.
Fundraisers can comprise nonprofits from anywhere in the world. Generally, you can only claim tax back for donations to nonprofits from your country. However, upon request, we can allow anybody to create an enhanced fundraiser that offers tax benefits to donors. These fundraisers do not split donations among the selected nonprofits. Instead, donations from certain countries will be donated entirely to the beneficiary in that country. If you are from the same country as one of these nonprofits, you can donate entirely to them and request a tax receipt. Please note that if you are not from one of the beneficiaries' countries, your donation will benefit a nonprofit chosen by the fundraiser moderator and may not be eligible for tax efficiency.
Q.What is my ammado giving circle?
A.
All logged-in members receive the ammado giving circle once they begin making donations. The ammado giving circle is a snapshot of your donation history presented in a pie chart. Each section of the ammado giving circle represents the nonprofit categories that you have donated to. To display the specific nonprofits in each category, simply roll over or click the sections. A Donate link displays beside each nonprofit so you can donate to that nonprofit again.
Q.Who can make a donation on ammado?
A.
Any member or nonmember can make a donation on ammado! If you are logged in, click Donations and then Make a Donation. If you are not logged in, or are not yet a member of ammado, browse to the profile page of the relevant nonprofit and click Donate.
Q.How do I donate anonymously?
A.
On the Make a Donation page, select Donate Anonymously to ensure that your name does not display to the nonprofit. (Your ammado giving circle will not update with this donation.) You will still receive a receipt for your donation with your name on the receipt but this will not be visible to others.
Q.Can I donate without logging in?
A.
If you are not logged in, or are not yet a member of ammado, browse to the profile page of the nonprofit you wish to donate to and click Donate. The "Make a Donation" page will display with your chosen nonprofit in the donation list. You can choose to donate to one or many nonprofits without logging in. Please note that you must provide an email address to make a donation. If you wish to avail of a tax deduction for your donation, we strongly recommend that you enter your first and last names in the fields provided. Once your donation has been successfully processed, you will receive a receipt.
Q.Why does my favourite nonprofit not have a donation option?
A.
The nonprofit probably has not been approved to receive donations yet. Nonprofits undergo a thorough approval process before the donation feature is provided to them.
Q.How do I add my favourite nonprofit to my donation?
A.
Log in to ammado, click Donations and then Make a Donation. You can choose to donate to one of the nonprofits you have added to your organizations or you can search for a nonprofit by name, region, category and/or keyword. When you have found the nonprofit you wish to donate to, click its Add link.
Q.What is a donation pledge?
A.
Logged-in members can make a donation pledge to one or many nonprofits and fundraisers. A donation pledge allows donations to repeat automatically based on how much and how often the donor wishes (for example, every week, 2 weeks, month, 3 months or year). You can have as many donation pledges as you like. Once you set up a donation pledge, you have the option to edit it or delete it at any time.
Q.How do I make a donation pledge?
A.
Only logged-in members can make a donation pledge. Access the Giving Widget and select the option "Pledge to repeat this donation" from the Options panel. Once you donate, you will receive a confirmation email with the option to view your pledge. Once you create a donation pledge, you can edit, stop or delete it at any time.
Q.How is my donation processed?
A.
ammado uses third-party payment service providers to process its donations. The majority of donations are processed by WorldPay, a leading provider of electronic payment services. If you are using a Chinese bank card, your donation will be processed by International Payment Solutions (Hong Kong) Limited ("IPS"). For more information, visit either http://www.worldpay.com/ or http://main.ips.com.cn/.
Q.Why should I donate to my nonprofits on ammado?
A.
ammado offers a different donating experience. Our donation options range from once-off donations to one nonprofit to donation pledges to multiple nonprofits. You can choose to donate using any of our 77 currencies and switch currencies from one donation to the next. Our ammado giving circle promotes both you and your nonprofits or fundraisers and encourages others to follow your donation example!
Q.How secure is my donation on ammado?
A.
Security is of paramount importance to ammado and we have carefully selected our payment service providers to ensure that your donation payment details are handled securely. ammado does not store any payment details from our donors or even require you to enter such details on our site. Payment details for donations are generally handled by WorldPay. If you are using a Chinese bank card, your donation will be processed by International Payment Solutions (Hong Kong) Limited ("IPS").
Q.
Will my chosen nonprofits receive my entire donation?
A.
ammado does not charge nonprofits any sign up or monthly subscription costs. ammado deducts a 5% fee from all donations. For online payments only, an additional charge (approximately 2.5%) is deducted to cover providers' processing charges.
Q.If my donation incurs fees, why should I not donate directly to my nonprofits?
A.
Donating on the Internet is the most cost-efficient donating method. When you donate directly to a nonprofit, there are still fees associated with processing your credit card or cheque. Additionally, ammado provides a free platform for nonprofits to request donations. This means that nonprofits save on paying staff to solicit for donations on the street, save on letters and postage and associated costs for donation campaigns (as well as benefiting the environment by reducing paper waste) and save on time processing donations, as ammado transfers your donation directly to your nonprofit's bank account.
Q.Are my donations tax deductible?
A.
In many countries, donations to nonprofits are tax deductible. Check with your local tax authority.
Q.How do I claim tax back from donating through ammado?
A.
Tax systems vary worldwide so check with your local tax authorities regarding what is required to claim tax back. ammado provides a receipt for all successfully processed donations on ammado. These receipts contain a unique code that can verified by ammado and are provided to donors as evidence of their donation and can be used to claim tax back.
Q.Can I receive a refund for my donation?
A.
All donations made through ammado are final unless extraordinary circumstances - such as fraudulent use of your credit or debit card - are proven. If such circumstances arise, please contact support@ammado.com.
Q.What does "pending" mean on my member donation statement?
A.
Your donation is displayed as "pending" immediately after you make a donation and it means that your donation has been acknowledged. Once the donation amount has moved from your account, the "pending" state will change to a success state.
Q.How do I get assistance with my donation?
A.
If you have a problem with a donation or wish to query any donation, please contact us at support@ammado.com and we will be happy to help.
Q.Can donor information be used by nonprofits?
A.
If a donor donates "anonymously", no information about the donor can be passed to nonprofits. If a donor does not select the Anonymous checkbox in their donation, the donor is agreeing that their information may be used by the beneficiary nonprofits so long as it complies with the relevant data protection legislation. For example, this means that the nonprofit must ensure it includes an opt-out clause in all of its emails to donors (and honours opt outs). Further, nonprofits cannot sell or forward information about donors.
Q.What is a registered nonprofit?
A.
A nonprofit organization may be listed by a country's registration authority. This means that the registration authority recognizes the organization as a nonprofit organization within that country. Registered status may mean that donations to such nonprofits are tax deductible - for example, US 501(c)(3) nonprofits.
Q.
What is Gift Aid?
A.
Gift Aid is tax relief on money you donate to UK charities. If you add Gift Aid to your donation, the charity will receive an additional £0.28 from the UK Inland Revenue for every pound you give at no extra cost to you. You can use this Gift Aid calculator to see the difference it makes: http://www.charityfacts.org/smart_giving/giving_tax.html
Q.
How do I qualify for Gift Aid?
A.
If you are a UK donor donating to UK nonprofits or fundraisers that raise funds for UK nonprofits only, your donation can qualify for Gift Aid. You need to pay at least the amount of the donation in UK income or capital gains taxes in the year the donation is made.
Q.
How do I add Gift Aid to my donation?
A.
A Gift Aid logo will display in the giving widget when you make a donation if:
- "United Kingdom" is selected as the country in your profile settings when you are logged in
- your IP address comes from the UK
- you select one or many UK nonprofits or a fundraiser which raises funds for UK nonprofits only
If you are eligible, click the Gift Aid logo and enter your address. Your address is required by the nonprofit to claim Gift Aid.
Q.
Can I add Gift Aid to a donation made with ammado giving vouchers?
A.
A donation made with ammado giving vouchers does not qualify for Gift Aid.
Q.
How do I find more information about Gift Aid?
Q.Who qualifies for donations on ammado?
A.
Only ammado-approved nonprofits can receive donations on ammado. ammado may approve a nonprofit based on a valid charity registration number issued by a state body. Please read our Nonprofit Recognition Policy to confirm if your organization qualifies for donations on ammado.
Q.How does our organization request to receive donations on ammado?
A.
Click Apply for Donations from your ammado profile and enter your organization's registration details and payment details on the form that displays. We require such details to ensure that only valid nonprofits receive donations and funds will be lodged to the correct accounts. Your submitted application will then be reviewed (please be patient, as this can take a number of days). If your application is successful, you will receive an email containing a PIN and further instructions. Upon entering the PIN, a Donate button will display on your public profile.
Q.What information is needed to approve our application?
A.
You need to provide the name, address, email address and contact details of one of the trustees of your organization that can be independently verified as a) belonging to your organization and b) being able to approve the decision to receive donations on ammado. For example, the name and details of your CEO or Chairman that may be listed on a state-approved database would suffice. Please provide supporting evidence of this member such as the URL of the database. Please note that ammado takes your organization's privacy very seriously and will not share these details with any third parties without your express permission.
Q.How do you ensure that payment details are kept secured?
A.
We keep payment details in a secured database. We also ensure that bank account details cannot be viewed or edited through ammado and only a minimum of information is provided to the nonprofits to identify their accounts.
Q.What is a primary bank account?
A.
If you have more than one bank account, you need to choose a primary bank account. Donations will be lodged in your primary bank account when those donations are made in currencies other than the currencies for which you have a bank account registered with ammado.
Q.Why do I need to select a primary category?
A.
The primary category is required for the ammado giving circle. The ammado giving circle displays a visual representation of donations based on the primary categories of nonprofits. When a category is clicked or rolled over, the nonprofits for that category display.
Q.What does "pending" mean on our nonprofit donations statement?
A.
A "pending" donation is a donation that has been acknowledged. Donations remain in a "pending" state until the amount is transferred to ammado at which time it will change to a success state. Please note that payments are made to nonprofits monthly and only if the amount of successful donations exceeds €100 or its equivalent in other currencies. This is to minimize the costs associated with transactions. Please contact support@ammado.com if your organization would prefer to be paid sooner than when the amount exceeds €100 or equivalent.
Q.
When will my nonprofit receive donations?
A.
Early every month, ammado automatically pays all donations settled before the end of the previous month in a single payment to your nonprofit. Banking charges incurred for the payments are deducted from the payment, which can make frequent transfers of small amounts prohibitively expensive. Therefore if a payment would be for less than €100, we postpone payment until the following month, unless the nonprofit explicitly request payments of smaller amounts.
Q.
How can our organization receive donations from ammado if we have never registered with ammado?
A.
Currently, any 501(c)(3) registered nonprofit can be donated to through ammado. If your nonprofit is registered with any country's registration authority, you may, in the future, display for donations through ammado. When the total sum of donations surpasses EUR 100 (or equivalent in other currencies), ammado sends a cheque with a PIN and other information to your nonprofit registered address.
Q.
How does our nonprofit know if Gift Aid was added to a donation?
A.
A donation with Gift Aid displays with the donor's address in the nonprofit donation statement.
Q.
How does our nonprofit claim Gift Aid?
Q.
What is the giving widget?
A.
The giving widget is ammado's portable donation application. The giving widget can be added to any website, social networking site or blog that accepts embedded HTML code. Donations can be made in over 75 currencies using most payment methods and can be set up to run automatically every week, two weeks, month, three months or year. Donations can be made directly on the giving widget to any of the thousands of nonprofits or fundraisers on ammado.
Q.
How can the giving widget help people raise funds for their favourite cause?
A.
You can choose a default nonprofit or fundraiser when add the giving widget to your blog, website or social networking profile. Once you add the giving widget, you can start fundraising straight away. You need to have an ammado account to get the giving widget.
Q.
How can the giving widget help nonprofits raise funds?
A.
If you run your own nonprofit or you want a donation facility on your nonprofit website, you can add the giving widget on your nonprofit website and have your nonprofit as the default beneficiary for donations made through the giving widget.
Q.
How can the giving widget help companies raise funds for supported nonprofits?
A.
Companies can add the giving widget on their company intranet so employees can donate to their favourite nonprofits or fundraisers that have a profile on ammado. Also, a company can add the giving widget on their corporate website to promote certain nonprofits or company-run fundraisers. Any visitor to the site can donate - whether they are an ammado member or not.
Q.
How can I get the ammado giving widget?
A.
Click the Get Widget link in the top right corner of the ammado giving widget and follow the instructions to add it to your blog or website. You do not need to have an account to get the giving widget.
Q.
Are there any charges for adding the giving widget on other website?
Q.What are ammado giving vouchers?
A.
ammado giving vouchers are vouchers that can be used to donate to nonprofits and fundraisers on ammado. Each voucher contains an amount, a currency (over 75 currencies are available) and a unique voucher code. ammado giving vouchers can be redeemed for their full face value on ammado.
Q.Our company wishes to buy ammado giving vouchers - who do we contact?
A.
Companies can buy ammado giving vouchers directly from ammado business development representatives or by sending a request to support@ammado.com.
Q.How do I use an ammado giving voucher?
A.
You can redeem an ammado giving voucher by accessing www.ammado.com/redeem and entering the unique voucher code. If you receive an email with a giving voucher, click the Redeem Giving Voucher button. Once a giving voucher is validated, the Make a Donation page displays with the voucher amount and you can make your donation as normal. All voucher donations are included in your ammado giving circle. Also, when you redeem a voucher, the member or company that issued your voucher will instantly be added to your profile!
Q.What do I do if my ammado giving voucher is not valid?
A.
There may be a reason why your ammado giving voucher is not valid - these reasons will display in the message you receive when you enter the giving voucher code. If there is an unspecified reason why your voucher was not accepted, please contact support@ammado.com.
Q.How do I send an ammado giving voucher to my friends?
A.
Log in and click giving vouchers on your my ammado menu. Click the View icon beside one of your orders. On the View Giving Vouchers page, the top voucher is instantly editable so you can add a personalised greeting and message. In the "Send to (friend or e-mail):" box, enter an email address or select an ammado friend from the drop-down list. Click Send and your giving voucher will be sent instantly to the person you selected.
Q.How do I print an ammado giving voucher?
A.
Log in and click giving vouchers on your my ammado menu. Click the View icon beside one of your orders. On the View Giving Vouchers page, the top voucher is instantly editable so you can add a personalised greeting and message. Click Print to preview your giving voucher and then click Print again. Your printed voucher can be added to a gift card or redeemed whenever you wish.
Q.
What charges are incurred when donating an ammado giving voucher?
A.
There are no charges incurred when donating an ammado giving voucher. To ensure nonprofits receive 100% of the value of the voucher, when vouchers are purchased ammado applies a 5% fee. For online payments, an additional 2.5% charge is applied to cover providers' processing charges.
Q.What do I do if my ammado giving voucher order fails?
A.
Please contact support@ammado.com if you have any problems with your ammado giving voucher order.
Q.What does status "pending" mean beside my giving vouchers?
A.
"Pending" means that payment for the ammado giving vouchers is still being processed. Once payment is successfully processed, all orders and ammado giving vouchers associated the payment will update automatically to status "successful".
Q.Can beneficiaries be restricted for giving vouchers?
A.
Companies have the option of purchasing vouchers that restrict the beneficiaries to specific nonprofits or fundraisers. Companies can also restrict their vouchers so they can only be used to donate to nonprofits in a certain country or countries. A company may even restrict the vouchers to be used to donate to nonprofits with a certain category or categories. For example, a company may choose to purchase vouchers that can only be donated to nonprofits from Ireland and France that act on behalf of environmental concerns. Please include your company's requirements for vouchers at the time of purchase.
Q.How does my company distribute giving vouchers?
A.
You can distribute your company giving vouchers from the giving vouchers menu on your company profile page. Giving vouchers can be sent to ammado members or to any email address. You can also upload the email addresses of your company's contacts to receive the vouchers. A custom message can be added to all vouchers before you send them.
Q.
What is OpenID?
A.
OpenID allows you to use an existing identity to sign in to multiple websites, without needing to create new passwords. You can use your OpenID account or accounts to sign in to ammado.
Q.
What OpenID providers are supported on ammado?
A.
We currently support Google, Yahoo and myOpenID.
Q.
How do I create or associate an ammado account using OpenID?
A.
Click the OpenID? link on the bar at the top of each page (when you are not logged in). On the Login page, choose the OpenID provider that you have an account with (Google, Yahoo or myOpenID). Follow the instructions to be authenticated by your OpenID provider. Once you are authenticated, you can choose to create a new ammado account or associate an existing ammado account with your OpenID. If you create a new ammado account, you will need to accept ammado's terms and conditions. You may also be asked to provide some additional information required to create a new account.
If you associate an existing ammado account with an OpenID account, you will be asked to enter your ammado email address and password.
Q.
How do I log in to ammado with an OpenID account?
A.
Click the OpenID? link on the bar at the top of each page (when you are not logged in). On the Login page, choose the OpenID provider that you have an account with (Google, Yahoo or myOpenID). If you have created an ammado account previously, you should be logged in immediately (so long as you are logged in on the provider website). If you have logged out of your provider site, you will need to be re-authenticated by the provider before being logged into ammado.
If you have associated an existing ammado account with an OpenID account, you can log in to that ammado account using either your OpenID credentials or your ammado email address and password.
Q.
I created an ammado account using OpenID. Why am I asked for a password when I access certain pages?
A.
To access some high security pages, such as donation statements, we ask ammado members to confirm their password. If you signed in with an OpenID account, you may not yet have set this password. We require that high security pages be password-protected so you will be asked to set a password the first time you access these pages.
Q.How do I add ammado widgets (donate button/giving circle) to my website, blog or email signature?
General Instructions:
A.Copy and paste the code for the ammado widget into Notepad and save the file as my_signature.html. (You will need to manually enter ".html" in the 'File name' field). From your desktop, on my_signature.html file, double-click to open it, click Ctrl-A to select the widget, Ctrl-C to copy it and keep ready to paste it. For email clients you have to paste the ammado widget and for blogs you have to paste the html code of the widget.
Further Instructions:
To add the ammado widget to different email clients or blogs, please follow the specific procedures (below):
Add the ammado widget to a Yahoo Signature
- Log in to Yahoo Mail and click Options (top right)
- Click Mail Options, click Signature (left)
- Tick the Show a Signature checkbox
- On Rich text box, Paste the ammado widget and click Save Changes (on top)
- For further help, read the tutorial: http://help.yahoo.com/tutorials/cg/mail/cg_persmsg3.html
Add the ammado button to a Windows Live/Hotmail Signature
- Log in to Windows Live/Hotmail, click Options and select More options
- Under Customize your mail, select Personal e-mail signature
- Paste the ammado widget into the Rich text box and click Save
Add the ammado widget to a Microsoft Office Outlook 2003 Signature
- In Outlook 'Mail' tab, click New Mail Message (on top left)
- Click Options and select E-mail Signature
- Enter a Name, Paste the ammado widget in the text box and slick Add
- In Signature for new message, select the Name (you entered) and click OK
Add the ammado widget to a Microsoft Office Outlook 2007 Signature
- In Outlook, select Tools > Options
- Click Mail Format tab and click the Signature button
- In E-mail Signatures tab, click New button and enter a name
- Copy the ammado widget code to notepad and save as a HTML file
- Open the HTML in browser and copy the button to the text box in Outlook, click Save and OK
Add the ammado widget to Blogger
- Log in to Blogger and click the Layout link
- Click the Add a Gadget link
- Under Basics, go to HTML/JavaScript gadget and click the '+' symbol (right)
- Enter a title and click HTML
- Paste the html code of ammado widget into the text box and click Save
Add the ammado widget to Wordpress
- Log in to Wordpress and go to My Dashboard
- Click the Appearance link (left hand side)
- Click Widgets
- Under Text, click Add (left)
- Under Text, click Edit (right)
- Enter a title and Paste the html code of ammado widget into the text box
- Click Save Changes (on right)
- Note: The ammado giving circle flash content works only on self-hosted Wordpress accounts.
Add the ammado widget to Typepad
- Log in to Typepad and click TypeLists tab (top right)
- Click Create a new TypeList
- Under List Type, select Notes. Under List name, type a name and click Create New List.
- Under Label, type a name. Under Note, copy and paste the html code of ammado widget into text box and click Save.
- Click Publish
- Tick Weblog / About Page and click Save Changes
- Click Order to reorganise your sidebar modules (optional)
Q.
What is RSS?
A.
RSS stands for Really Simple Syndication and is a popular way to get content from the Web. Rather than visting ammado to stay up to date with the latest news and content, you can subscribe to a company or nonprofit RSS feed and receive the information directly to your RSS reader such as Google Reader.
Anyone can subscribe to an ammado RSS feed by clicking the orange RSS icon that displays in the Share This section on various pages or in the browser address bar.
Q.
Can I use RSS to publish from our website to ammado automatically?
A.
Yes - companies and nonprofits can publish articles from their websites directly to ammado. Currently, the articles will display in summary format only with a link to the original artcle on the hosting website. You can import RSS versions 0.9x, 1.x, 2.x and Atom 1.0.
Q.
What exactly will display on ammado in an imported RSS feed?
A.
Each item in the feed includes a headline, a short summary and a link back to the original (full) item on the hosting Web site. You simply click the headline to access the full content.
Q.
How do I import an RSS feed into my articles?
A.
Click the "RSS Feeds" link on your Articles page (nonprofits and companies only) and follow the instructions. The page will request a "Feed URL", which you copy from your own website. Some browsers, including Firefox, Opera and Safari, automatically check for feeds for you when you visit a website, and display an RSS icon when they find one. This can make subscribing to feeds much easier. You'll now find the URL address in the toolbar. You can then copy and paste that link in the URL box on RSS feeds page.
Q.
How frequent are my articles imported?
A.
Our system checks for new articles every hour.
Q.
How are the articles imported?
A.
Ammado will import the latest 10 articles (or 6 months worth of articles if there are less than 10) of your feed.
Q.
Are my articles imported in draft format or published immediately?
A.
You can choose to import your artcles initially in draft state or publish them immediately. If an article is in draft state, you must publish it manually for it to become visible on your profile.
Q.
How can I stop importing the feed?
A.
To stop importing a feed, deselect the "Import this feed automatically" checkbox. If you select the checkbox again, the system will restart importing your feed.
Q.
Can I remove/delete the feed?
A.
You can remove the feed by clicking on Delete feed link on the top of ADD / Edit RSS page. The feed URL is removed, but the articles You imported are retained on your Articles page.
